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內容簡介:　　《民航服務英語口語教程（第二版）》為高等院?？罩谐藙占昂娇辗諏I(yè)必修課程教材?！睹窈椒沼⒄Z口語教程（第二版）》共24個單元，內容包括訂票、機場設施、辦理乘機手續(xù)、安全檢查、行李托運等，貫穿了民航服務的整個流程。每個單元均包括會話、角色扮演、廣播詞、擴展閱讀及練習題等，易于教師教學和學生演練。
　　《民航服務英語口語教程（第二版）》可作為高等院?？罩谐藙?、航空服務以及相關專業(yè)的教材使用，也可供民航企業(yè)空中乘務及航空服務工作人員選作培訓用書。

作者簡介:

目錄:Unit 1 Booking Tickets
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 2 At the Airport
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 3 Check-in
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 4 Security Ⅰnspection
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcemems
Part B Supplementary Reading
Key to Exercises
Unit 5 Passenger Arrangement
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 6 Baggage Arrangements
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 7 Flight Delay
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 8 About Flying
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 9 Drink Service
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 10 Dinner Service
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 11 Apologizing for Making Mistakes
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 12 Serving Sick Passengers
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 13 Lost Baggage
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 14 Ⅰn-Flight Entertainment
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 15 Emergency Procedures
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 16 Duty-free Sales
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 17 Diversionary Airport
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 18 Transfers
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 19 Filling Out Entry Forms
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 20 Landing
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 21 Souvenir and Farewell
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 22 Customs Ⅰnspection
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 23 Claiming the Baggage
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Unit 24 Leaving the Airport
Part A Dialogues
Part Ⅰ Dialogues
Part Ⅱ Exercises
Part Ⅲ Announcements
Part B Supplementary Reading
Key to Exercises
Reference