目錄: Workshop One English for Front Office<br> Unit 1 Room Reservation<br> Part OneKey Points for Teaching, Learning & Assessment in the Unit<br> Learning Objectives<br> Key Points in the Unit<br> Part TwoSimulation Training<br> Technical Terms<br> Sentence Patterns<br> Sample Dialogues<br> Dialogue 1 Receiving a Reservation (Basic Procedures )<br> Dialogue 2 A Group Reservation<br> Dialogue 3 We Are Fully Booked<br> Classroom Activities<br> Part Three Extended Reading<br> Advance Reservations<br> Part Four Exercises<br> Unit 2 Reception<br> PartOneKey Points for Teaehing, Learning & Assessment in the Unit<br> Learning Objectives<br> Key Points in the Unit<br> Part Two Simulation Training<br> Technical Terms<br> Sentence Pattems<br> Sample Dialogues<br> Dialogue 1A Guest with Advance Reservation Checks in<br> Dialogue 2Registering a Tour Group<br> Dialogue 3Receiving a Walk-in Guest<br> Classroom Activities<br> Part Three Extended Reading<br> What Should Hotel Receptionist Do?<br> Part Four Exercises<br> Unit 3 Bell Service<br> Part One Key Points for Teaching, Learning & Assessment in the Unit<br> Learning Objectives<br> Key Points in the Unit<br> PartTwoSimulation Training<br> Technical Terms<br> Sentence Patterns<br> Sample Dialogues<br> Dialogue 1Receiving a Guest & Bringing Him to His Room<br> Dialogue 2Running Errands for Guests<br> Dialogue 3Getting down the Luggage before the Guests Check out<br> Dialogue 4Hiring a Taxi<br> Classroom Activities<br> Part ThreeExtended Reading<br> The Front Desk Employees<br> Part FourExercises<br> Unit 4Money Exchange<br> Part OneKey Points for Teaching, Learning & Assessment in the Unit<br> Learning Objectives<br> Key Points in the Unit<br> Part TwoSimulation Training<br> Technical Terms<br> Sentence Patterns<br> Key Points in the Unit<br> Part TwoSimulation Training<br> Technical Terms<br> Sentence Patterns<br> Sample Dialogues<br> Dialogue 1An Overseas Call<br> Dialogue 2Morning Call<br> Dialogue 3Taking a Message<br> Classroom Activities<br> Part ThreeExtended Reading<br> Telephone Calls<br> Part FourExercises<br> Unit 6Information<br> Part OneKey Points for Teaching, Learning & Assessment in the Unit<br> Learning Objectives<br> Key Points in the Unit<br> Part TwoSimulation Training<br> Technical Terms<br> Sentence Patterns<br> Sample Dialogues<br> Dialogue 1Inquiring about Telephone Fee<br> Dialogue 2Giving Information<br> Dialogue 3Posting a Letter<br> Classroom Activities<br> Part ThreeExtended Reading<br> Ways of Categorizing Hotels<br> Part Four Exercises<br> Unit 7Complaints<br> Part One Key Points for Teaching, Learning & Assessment in the Unit<br> Learning Objectives<br> Key Points in the Unit<br> Part TwoSimulation Training<br> Technical Terms<br> Sentence Patterns<br> Sample Dialogues<br> Dialogue 1Misunderstandings at the Front Desk<br> Unit 8 Paying the Bill and Checking out<br> Workshop TwoEnglish for Housekeeping Department<br> Unit 9 Room Cleaning<br> Unit 10 Guests' Requests<br> Unit 11 Laundry and Valet Service<br> Unit 12 Room Service<br> Unit 13 Lost and Found<br> Unit 14 Damage and Compensation<br> Unit 15 Problems and Maintenance<br> Workshop Three English for Food and Beverage Department<br> Unit 16 Table Reservation<br> Unit 17 Receiving Diners<br> Unit 18 Taking Orders and Recommendations<br> Unit 19 Chinese Food Restaurant<br> Unit 20 Western Food Restaurant<br> Unit 21 Buffet and Coffee Shop<br> Unit 22 Complaints<br> Unit 23 Payment<br> Unit 24 Beverage Service<br> Workshop Four English for Other Departments<br> Unit 25 Sample Dialogues for Other Departments